Refund policy

ENLUNSY Refund & Return Policy

At ENLUNSY, customer satisfaction is our priority. If you are not fully satisfied with your order, we’re here to help.

1) Return Eligibility

Due to hygiene and safety reasons, we do not accept returns or exchanges on used or opened cosmetics/skincare products.

However, we do accept returns or replacements in the following cases:

  • You received the wrong product

  • The product arrived damaged

  • The product is missing from your order

  • You received an item that is expired or leaking

To be eligible:

  • You must contact us within 48 hours of delivery

  • Product must be unused, unopened, and in original packaging

  • Proof is required (photos/videos)

2) Non-Returnable Items

The following items are not eligible for return/refund:

  • Opened or used items

  • Items with missing packaging

  • Products damaged due to customer mishandling

  • Sale/discount items (unless damaged/wrong item received)

3) Damaged / Wrong / Missing Items

If your order arrived damaged or incorrect:

  1. Contact us within 48 hours

  2. Share:

    • Order number

    • Clear images/video of the product + packaging

    • Shipping label photo

After verification, we will offer:
✅ Replacement or ✅ Refund (depending on availability)

4) Refund Processing Time

Once approved:

  • Refunds are processed within 5–10 business days

  • Refund method depends on the original payment method:

For Prepaid Orders:

Refunds will be sent to:

  • Bank Transfer / Easypaisa / JazzCash (as agreed)

For Cash on Delivery Orders (COD):

Refund will be sent via:

  • Bank Transfer / Easypaisa / JazzCash

5) Order Cancellation

You may cancel your order only if it has not been shipped yet.

If your order has already been shipped, cancellation is not possible.

6) Contact Us

For refund or return requests, contact us at:

📧 Email: support@enlunsy.com
🌐 Website: enlunsy.com
📩 Customer Support: Available during business hours

Important Note

ENLUNSY reserves the right to approve or deny refund requests based on verification and product condition. We aim to keep the process fair and transparent for all customers.